At Homestead Helpers Hoof Care, a lot goes on behind the scenes to make each visit happen. As a mobile service, every appointment involves travel, route planning, and preparation — not just for your animals, but for every client on that day’s schedule.
By sticking to appointments and giving us advance notice when changes are needed, you're helping us serve more animals, stay efficient, and most importantly, keep our prices fair and accessible for everyone.
Rescheduling Policy
We kindly ask that all rescheduling requests be made
at least 72 hours (3 full days) in advance of your appointment.
- Happy Hoof Club Members: If you reschedule, you’ll be charged the full New Client price at your new appointment — regardless of how long it’s been since your last visit.
- If you've already prepaid with the 20% Happy Hoof Discount, we’ll send a follow-up invoice for the difference. This must be paid immediately to confirm your new time.
Please understand: Short-notice cancellations are hard to fill, and the added fee helps offset lost income and the administrative time it takes to rework our schedule.
Late Cancellations & No-Shows
- Clients who no-show without communication will forfeit their payment and may be removed from our service list.
- Clients who routinely cancel or reschedule may also be removed from our client list with no refund.
Routine Client Appointment Confirmation & Prepayment Policy
We send routine visit reminders via Messenger or text. Once your reminder is sent, confirmation and prepayment for the newly scheduled visit are due within 24 hours.
If we do not receive confirmation and payment within that timeframe, your appointment will be cancelled and must be rescheduled.
This policy helps us finalize route schedules efficiently, as we often serve multiple clients in a single day.
Thank you for your understanding and cooperation in helping keep our services and scheduling fair for everyone.
All payments are final.
